Terms of Service

1. Acceptance of Terms

Welcome to WINGLANCE. These Terms of Service ("Terms") govern your use of our website, mobile application, and ecommerce services (collectively, the "Services") operated by WINGLANCE (OPC) PRIVATE LIMITED ("Company," "we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.

These Terms constitute a legally binding agreement between you and the Company. Please read them carefully before using our Services.

2. Company Information

3. Description of Services

3.1 Ecommerce Platform

We operate an online marketplace that offers fashion and lifestyle products for men and women, including but not limited to:

• Clothing and apparel
• Accessories and jewelry
• Footwear
• Lifestyle products
• Fashion accessories

3.2 Service Availability

Our Services are currently available to customers in India. We reserve the right to expand or limit service availability at our discretion.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

4. User Accounts

4.1 Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized use

4.2 Account Responsibilities

• Keep your login credentials confidential
• Update your information when necessary
• Comply with all applicable laws and regulations
• Use the account only for lawful purposes

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

5. Orders and Payments

5.1 Order Process

• Orders are subject to acceptance by us
• We reserve the right to refuse orders for any reason
• Confirmation emails serve as acknowledgment, not acceptance
• Contract formation occurs upon order dispatch

5.2 Pricing

• All prices are in Indian Rupees (INR)
• Prices include applicable taxes (GST)
• We reserve the right to change prices without notice
• Price errors will be corrected, and affected orders may be cancelled

5.3 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

5.4 Payment Security

All online payments are processed through secure, PCI DSS compliant payment gateways. We do not store payment card information.

6. Shipping and Delivery

6.1 Shipping Areas

We currently ship to addresses within India. Shipping charges and delivery times vary by location.

6.2 Delivery Timeframes

• Metro Cities: 2-3 business days
• Tier 2 Cities: 3-5 business days
• Rural Areas: 5-7 business days

6.3 Shipping Costs

• Free shipping on orders above ₹999
• Standard shipping charges apply to orders below ₹999
• Express delivery options available at additional cost

6.4 Delivery Responsibilities

• Ensure someone is available to receive the delivery
• Verify delivery address accuracy
• Check packages upon delivery
• Report any damage or missing items immediately

7. Returns and Refunds

7.1 Return Policy

• 30-day return window from delivery date
• Items must be unworn, unwashed, and with original tags
• Original packaging and accessories must be included
• Certain items may be non-returnable (undergarments, customized items)

7.2 Return Process

1. Contact customer service to initiate return
2. Receive return authorization and shipping label
3. Package items securely
4. Schedule pickup or drop off at designated location

7.3 Refund Process

• Refunds processed within 5-7 business days after inspection
• Refunds issued to original payment method
• Shipping charges are non-refundable (unless item is defective)
• Exchange option available for size/color changes

8. Intellectual Property Rights

8.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of WINGLANCE or its licensors and is protected by intellectual property laws.

8.2 Trademarks

WINGLANCE and our logo are trademarks of our company. You may not use our trademarks without our written permission.

8.3 User-Generated Content

By submitting content (reviews, comments, images), you grant us a non-exclusive, royalty-free license to use, modify, and distribute such content.

8.4 Copyright Infringement

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us with detailed information.

9. Prohibited Uses

You may not use our Services to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious code
• Impersonate any person or entity
• Collect user information without consent
• Interfere with or disrupt our services
• Engage in fraudulent activities
• Upload inappropriate or offensive content
• Attempt to gain unauthorized access to our systems
• Use automated systems to access our services
• Resell or redistribute our products commercially without authorization

10. Disclaimers

10.1 Product Information

• We strive for accuracy but cannot guarantee error-free product information
• Colors may vary due to monitor settings
• Product specifications are subject to change
• Availability is not guaranteed

10.2 Service Availability

• Services are provided "as is" and "as available"
• We do not guarantee uninterrupted service
• Technical issues may cause temporary unavailability
• Maintenance periods may affect service access

10.3 Third-Party Services

We are not responsible for third-party services (payment processors, shipping companies) and their performance.

11. Limitation of Liability

11.1 Maximum Liability

Our total liability for any claim shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

11.2 Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Data loss or corruption
• Personal injury (except as required by law)
• Damages arising from third-party actions

11.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

12. Governing Law and Dispute Resolution

12.1 Applicable Law

These Terms are governed by the laws of India, specifically the laws applicable in the state of Gujarat.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

12.3 Alternative Dispute Resolution

We encourage resolving disputes through direct communication. If necessary, disputes may be resolved through mediation or arbitration as per Indian Arbitration and Conciliation Act.

12.4 Consumer Rights

Nothing in these Terms affects your statutory consumer rights under Indian consumer protection laws.

13. General Provisions

13.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and us.

13.2 Modifications

We may modify these Terms at any time. Continued use of our Services constitutes acceptance of modified Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

13.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

13.5 Assignment

We may assign these Terms without notice. You may not assign your rights under these Terms without our consent.

14. Contact Information

For questions about these Terms of Service, please contact us:

Business Hours

Monday - Saturday: 9:00 AM - 8:00 PM IST
Sunday: 10:00 AM - 6:00 PM IST