Privacy Policy

1. Introduction

WINGLANCE (OPC) PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our ecommerce services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, profile preferences
• Payment Information: Billing address, payment method details (processed securely through payment gateways)
• Order Information: Purchase history, product preferences, delivery details
• Communication Data: Messages, feedback, and correspondence with customer service

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Website preferences, session data, analytics information

2.3 Information from Third Parties

• Social media platforms (if you choose to connect your accounts)
• Payment processors and financial institutions
• Shipping and logistics partners
• Marketing and analytics service providers

3. How We Use Your Information

3.1 Primary Uses

• Order Processing: Process and fulfill your orders, arrange shipping and delivery
• Customer Service: Respond to inquiries, provide support, handle returns and exchanges
• Account Management: Create and maintain your account, authenticate users
• Payment Processing: Process payments, prevent fraud, maintain financial records
• Communication: Send order confirmations, shipping updates, and important notices

3.2 Marketing and Personalization

• Send promotional emails and newsletters (with your consent)
• Personalize product recommendations and website content
• Conduct market research and analyze customer preferences
• Send WhatsApp messages for marketing purposes (with explicit consent)

3.3 Legal and Business Operations

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Conduct business analysis and improve our services

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Shipping and logistics services
• Email marketing and communication services
• Website hosting and technical support
• Analytics and data analysis
• Customer service and support

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, and safety
• Prevent fraud or other illegal activities
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 Consent-Based Sharing

We may share information with your explicit consent for specific purposes not covered above.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted storage of sensitive data
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security training for all staff
• Incident Response: Procedures for handling security breaches

5.2 Payment Security

We use PCI DSS compliant payment processors and do not store complete payment card information on our servers.

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and personalization

6.2 Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6.3 Third-Party Tracking

We may use third-party analytics and advertising services that use tracking technologies. These services have their own privacy policies.

7. Your Privacy Rights

7.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Download your data in a portable format

7.2 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

7.3 Marketing Communications

• Unsubscribe from email newsletters
• Opt out of WhatsApp marketing messages
• Manage notification preferences

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at winglance43@gmail.com or +91 9974287589. We will respond to your request within 30 days.

8. Data Retention

8.1 Retention Periods

• Account Information: Retained while your account is active and for 3 years after closure
• Order Information: Retained for 7 years for accounting and legal purposes
• Marketing Data: Retained until you opt out or for 2 years of inactivity
• Website Analytics: Anonymized after 26 months

8.2 Deletion

We will securely delete or anonymize your information when it is no longer needed for the purposes outlined in this policy.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13-18 years of age, we recommend parental guidance when using our services and making purchases.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Time

We will acknowledge your privacy-related inquiries within 48 hours and provide a substantive response within 30 days.