Refund & Return Policy

1. Return Eligibility Criteria

1.1 Time Frame

• Items must be returned within 30 days of the delivery date
• The return window starts from the date of delivery, not the order date
• Late returns may be rejected or subject to restocking fees

1.2 Item Condition Requirements

• Unworn: Items must not have been worn (except for trying on)
• Unwashed: Items must not have been washed or dry cleaned
• Original Tags: All original tags and labels must be attached
• Original Packaging: Items should be in original packaging when possible
• No Odors: Items must be free from perfume, smoke, or other odors
• No Damage: Items must not be damaged, stained, or altered

1.3 Required Documentation

• Original invoice or order confirmation email
• Valid ID proof for verification
• Return authorization number (provided during return initiation)

2. How to Return Items

Step 1: Initiate Return Request

Step 2: Receive Return Authorization

Step 3: Package Items

Step 4: Ship or Schedule Pickup

3. Refund Process

3.1 Processing Timeline

• Receipt of Return: 1-2 business days after pickup/drop-off
• Quality Inspection: 1-2 business days
• Refund Initiation: 1 business day after approval
• Refund Credit: 3-7 business days (varies by payment method)

3.2 Refund Methods

• Original Payment Method: Refunds are processed to the original payment method
• Credit Cards: 3-5 business days
• Debit Cards: 5-7 business days
• UPI/Digital Wallets: 1-3 business days
• Net Banking: 3-5 business days
• Cash on Delivery: Bank transfer to provided account details

3.3 Refund Amounts

• Product Cost: Full refund of item price
• Shipping Charges: Refunded only if item is defective or wrong
• Gift Wrapping: Refunded if item is unopened
• COD Charges: Not refundable

4. Exchange Policy

4.1 Exchange Eligibility

• Size exchanges for clothing items
• Color exchanges (subject to availability)
• Style exchanges within the same price range
• Defective item replacement

4.2 Exchange Process

1. Follow the same return initiation process
2. Specify desired exchange item
3. Return original item following return process
4. New item ships upon receipt and approval of returned item
5. Price differences handled as additional payment or refund

4.3 Exchange Limitations

• One exchange per item
• Subject to stock availability
• Price differences must be settled
• Promotional items may have restrictions

5. Non-Returnable Items

5.1 Hygiene and Safety Items

• Undergarments and intimate apparel
• Socks and hosiery
• Swimwear and activewear bottoms
• Personal care products

5.2 Customized Items

• Personalized or monogrammed items
• Custom-tailored clothing
• Engraved jewelry
• Made-to-order products

5.3 Final Sale Items

• Clearance items marked as "Final Sale"
• Items purchased with special promotions (unless defective)
• Gift cards and vouchers

5.4 Damaged or Altered Items

• Items damaged by customer use
• Items with removed tags or labels
• Washed or worn items
• Items returned after 30-day window

6. Damaged or Defective Items

6.1 Quality Issues

If you receive damaged, defective, or incorrect items:

• Report Immediately: Contact us within 48 hours of delivery
• Photographic Evidence: Provide clear photos of the damage or defect
• Priority Processing: Expedited return and refund/replacement
• Full Refund: Including original shipping charges

6.2 Manufacturing Defects

• Faulty zippers, buttons, or hardware
• Stitching defects or loose threads
• Color bleeding or fabric flaws
• Incorrect sizing or labeling

6.3 Shipping Damage

• Items damaged during transit
• Missing items from order
• Water damage or crushing
• Incorrect items received

7. Processing Times

7.2 Factors Affecting Processing Time

• Bank processing times for refunds
• Distance from our processing center
• Volume of returns during peak seasons
• Complexity of return (multiple items, exchanges)
• Weekends and public holidays

8. Order Cancellation Policy

8.1 Before Order Processing

• Free Cancellation: Cancel before order is processed
• Processing Window: Usually within 2-4 hours of order placement
• Immediate Refund: Full refund processed immediately
• Contact Required: Call customer service for urgent cancellations

8.2 After Order Processing

• Return Policy Applies: Follow standard return process
• Shipping Charges: May apply if order has shipped
• COD Orders: Can be refused at delivery

8.3 Prepaid Order Cancellation

• Before dispatch: Full refund including shipping
• After dispatch: Standard return policy applies
• Refund timeline: 5-7 business days

9. Special Circumstances

9.1 Gift Returns

• Gift recipients can return items without original payment method
• Refund provided as store credit or gift card
• Original purchaser can request refund to payment method
• Gift receipts facilitate easier returns

9.2 Bulk/Corporate Orders

• Special return terms may apply
• Minimum quantity requirements for returns
• Extended return window for large orders
• Dedicated account manager assistance

9.3 Sale and Promotional Items

• Sale items: Standard return policy applies
• BOGO offers: Both items must be returned for full refund
• Promotional discounts: Adjusted refund amounts
• Flash sale items: May have modified return windows

10. Customer Support

10.1 Return Support Team

10.2 Support Hours

• Phone Support: Monday-Saturday, 9 AM - 8 PM IST
• Email Support: 24/7 (Response within 2 hours during business hours)
• WhatsApp Support: Monday-Saturday, 9 AM - 8 PM IST
• Return Processing: Monday-Saturday (Excluding public holidays)

10.3 Escalation Process

If you're not satisfied with the initial response:

1. Request supervisor assistance
2. Email detailed complaint to winglance43@gmail.com
3. Reference your original order number and return request
4. Management review within 24-48 hours